CUSTOMER AND SUPPLIER POLICY
Xenia Lab International’s Customer and Supplier Policy
Date of entry into force: 25 May 2018
Welcome to the Xenia Lab website of Xenia Lab International Sagl (“Xenia Lab Intl”), the data controller with registered office at Corso S.Gottardo 8A, CH-6830 Chiasso.
Your privacy is very important to us and this is why we want to inform you of the methods by which we collect and use information concerning you.
We take great care over the processing and protection of the personal data of our Clients, Users, Suppliers, Collaborators and all those with which we engage in relations.
EU legislation require personal data processors to inform data subjects about which data will be processed and about certain elements relating to the processing operations. Your personal information will be processed fairly, lawfully and transparently, without infringing on your privacy or your rights. In accordance with Articles 13 and 14 of EU Regulation 2016/679, we provide you with the following information.
What is this policy?
This page describes the methods of processing the personal data of Customers and Suppliers of our Company, or what information we collect, how we collect it, what we do, how we protect it, how long we store it, and the rights of those involved own information.
This Policy, addressed to Customers and Suppliers, describes our privacy practices.
What information do we gather?
In addition to information regarding legal persons, we may collect information concerning our Customers and Suppliers, such as contact details (email, telephone number, etc.), personal and fiscal data, as well as other personal data of a common nature required for the performance of existing or future contractual relationships with our company.
We gather two types of information: Personal Information (which can be used to uniquely identify a single person) and Non-Personal Information (which do not enable identification).
We gather information regarding our users and visitors.
Why do we gather this information?
We collect information about you for the following purposes:
– execution of a contract of which your company is a party or execution of pre-contractual measures taken at the request of your company;
– fulfill a legal obligation to which we are subject;
– if treatment is necessary for the pursuit of our legitimate interest provided that your interests or fundamental rights and freedoms do not prevail.
Opposition to processing for marketing purposes
The e-mail coordinates of our Customers may be used for the direct sending of our advertising material or direct sales or for the fulfillment of their own market research or commercial communication. This promotional activity may concern only goods and services similar to those object of the contractual relationship.
We remind you that, at the time of the collection of your data and on the occasion of any communication made for the aforementioned purposes, you can oppose the processing using the appropriate opt-out functionality available in any communication received or contacting us in the manner indicated at the bottom to this Information. You will be immediately notified of the interruption of the treatment.
We collect and use information to enable effective management of contractual relationships. We can, except opt-out, use your email to send you our commercial offers.
With whom do we share your information?
Xenia Lab Intl may share your Information with third parties (or otherwise grant them access) only in the following ways and in the following cases:
Xenia Lab Intl may share the information of its Customers or Suppliers with outsourcers for the sole purpose of executing obligations arising from a contract for which the Customer or Supplier is party or to fulfill, prior to the conclusion of the contract, specific requests, or for the conclusion or for the execution of a contract concluded in your favor. In this case the outsourcer is appointed Data Processor (Data Processor) pursuant to Art. 28 Regulations 2016/679.
Compliance with legal obligations
Xenia Lab Intl may disclose or otherwise grant access to the Information of its Customers or Suppliers to others by virtue of a legal or legal obligation, such as a tax obligation, a court order, a judicial proceeding, a search warrant, a court order, or in accordance with applicable law, if it believes in good faith that this conduct is required by law, with or without prior notice to the interested parties.
Extra EU transfers
The transfer of information relating to our Customers or Suppliers, even temporary to a country outside the European Union, can only take place if necessary for the performance of obligations arising from a contract for which the Customer or Supplier is a party or to fulfill, before conclusion of the contract, to specific requests, or for the conclusion or execution of a contract concluded in your favor.
We can share information from our customers or suppliers with third parties. The information can be shared only in compliance with this information.
How long do we keep your information?
We retain the information of our customers or suppliers as long as necessary for the management of existing contractual relationships.
We may continue to retain such information even after the fulfillment of the purpose for which it was collected to the extent that it is reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud and abuse, respect the contracts signed and / or protect our legitimate interests.
We keep information for the time necessary to manage contractual relationships and to fulfill legal obligations.
Your rights and how to contact us
We remind you that you have the right to obtain confirmation of the existence or otherwise of personal data concerning you and to know the content and origin thereof, verify its exactness, or request the supplementing, updating or correction of such data. You also have the right to request the deletion, conversion into anonymous form or blockage of data processed in breach of the law and, in any case, to oppose, for legitimate reasons, to the processing of such data.
Requests should be made:
– via e-mail, to email@example.com
– or by post, to Xenia Lab International Sagl, Corso S.Gottardo 8A, CH-6830 Chiasso.
Users may contact us via e-mail or post to access the Personal Information processed by us and request the correction or deletion of such data. We will reply to your request as soon as possible and, in any case, no later than 30 days from receipt.